Re: Sir, your flight is cancelled

Good news. I wrote to customer service. I've received a pretty long email answer, and I'm honored with the MQMs for the flight I didn't make plus I'm getting 19k bonus miles as compensation for my inconvenience. The email was pretty polite contained standard text as well as customized parts, too. Now I feel bad for the language I used in my complaints (even though it was polite!).