Friday, September 30, 2011

The art of searching

The Internet is available to a wide audience for at least 15-20 years now. And you'd think that younger generations wouldn't have any problems using it. It has an answer for every question you could possibly ask. Whether the answer you find is right or wrong, well that's another thing, but rest assured someone already asked the question and somebody came up with the answer already.

Then why is that, people cannot utilize this amazingly huge source of information? I graduated from the University 7 years ago, and I remember phrases like 'Google it!' or 'Google is your friend!' were quite common even such a long time ago. And since then Google become much better finding stuff. And eventually search mechanisms and algorithms evolved a lot in general! So when you're limited to an information that is only available on a wiki not open to the public, therefore Google didn't index it, but it has a search engine, why on Earth don't you try searching for the answer?

As I see younger generations don't get the art of searching at all. Like it doesn't even come to their mind as a possibility. Even though modern search engines talk English! Like I can search for 'Find barber shops near Palo Alto, CA' and I get a God damn map with all the barber shops listed in Google Maps or Yelp or Yellow Pages, or whatever.

All they can do is share their embarrassing personal information, nude pictures and videos etc. on the web... And like anything that comes their way...

So when I ask a question: Is it possible to set access restrictions on a type instance level in our beloved eCommerce system, and I give you a week to find the answer, and you come back with, no its not possible, and we already started to write custom code to make it possible, then a huge question mark appears above my head as I raise my eyebrow. Our beloved eCommerce system is market leading for God's sake, how on Earth doesn't it support that?! Is this client of ours so special?! No way! So, what do I do? I doubt your findings and log onto that above mentioned wiki site, type in the search box 'access rights' (Gee, rocket science! I would never ever could think of that! OMG! Genius! Pff...) My first result is the documentation page of the latest release explaining the access rights in the system. The title of the page: 'Access Rights'. What a coincidence, I was looking for exactly this! After the first paragraph which is called 'Introduction' and what I scrolled through, there's a detailed list with explanation on the different level of access rights - which are only four - supported by the system out of the box. The third one says: 'instance level', and its description says it is possible and also comes up with an example at the same time. Research time, 45 seconds, got the answer.

Dumbasses! ;)

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